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Terms and conditions of sale

Introduction

This document, together with the terms and use of the website, establishes the conditions for booking travel and other services offered (hereinafter the “Conditions”).

Please read the Conditions carefully before making any transaction. By using this website or placing an order through this website, you agree to be bound by these Terms and Conditions, so if you do not agree to all of the Terms and Conditions, you should not use this website.

These Terms may be amended. It is your responsibility to read them periodically as the conditions in force at the time you use the website or place an order will apply to you.

Data of the owner of the web

  • Name: The Queer Travel / Planeta Viajero (from now on Planeta Viajero)
  • NIF: 71291204J
  • Registered address: Bordadores Street, 5 left staircase 2nd centre – Madrid
  • Email: info@thequeertravel.com
  • Registration Data: CICMA 3566

How to register

It is necessary to register in order to access our services. Users must register by filling out the registration form where they will be asked for personal information which must be updated and adjusted to reality. At the end of the registration, the user must accept these GENERAL CONDITIONS OF RESERVATION and our PRIVACY POLICY.

The registration user ID and password, if required, should be kept in a safe place. Once you have obtained your user ID and password, you can access the “My Account” section (IDENTIFY YOURSELF) where you can modify your registration data, view and monitor the status of your reservations.

In case you detect any improper use of your registration information, please contact Planeta Viajero immediately by e-mail at info@thequeertravel.com.

Use of our website

By using this website and/or placing orders through it you agree to:

  • Use the services only to make legally valid enquiries or reservations.
  • Not to carry out any false or fraudulent transaction. If it could reasonably be considered that such a transaction has been carried out, we will be authorised to cancel it and inform the relevant authorities.
  • To provide us with your email address, postal address, payment details and/or other contact details in a truthful and accurate manner. You also agree that we may use such information to contact you if it is necessary to see our PRIVACY POLICY.

If you do not provide us with all the information we need, the selected operations cannot be processed.

By making an enquiry or request for services through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

Bookings through our website

To make any travel reservation or the rest of the services offered by Planeta Viajero you must select a valid payment method, authorising us to make charges using that selected payment method.

Any operation will be subject to the User reading and accepting these General Booking Conditions. Once these have been accepted, as well as the contract conditions applicable to the reservation and purchase of the product selected and the corresponding payment made, we will complete the operation as soon as possible.

In the event that, due to certain circumstances, we are unable to complete the orders placed, we will notify you as soon as possible.

Prices and payment methods

All the prices offered on our website are represented in EUROS. The purchase and sale of virtual currencies is not subject to VAT, however the tax obligations that the operations ordered may generate are your sole responsibility.

Payments and refunds for all operations will be made in EUR (Euro). If your credit/debit card is not denominated in EUR, the exchange rate will be applied by the corresponding bank according to the market exchange rate and may vary from the price indicated on our website.

In the case of contracting package tours, the price of the package tour has been calculated on the basis of the exchange rate of the currency, transport tariffs, cost of fuel or other energy sources, taxes and other tourist surcharges including those for landing, embarkation and disembarkation at ports and airports if they are expressly included as applicable on the date of delivery of the pre-contractual information.

Unless otherwise indicated, the program offered reflects prices per person with standard double room accommodation and economy class flights.

Any variation in the price of the aforementioned elements may lead to the revision of the final price of the trip, both upwards and downwards, in the strict amounts of the aforementioned price variations. These changes will be notified to the passenger in writing. The revision of prices in accordance with the provisions of Article 158 of the Real Decreto Legislativo 1/2007, of 16 November, by which the Revised Text of the General Law for the Defence of Consumers and Users and other complementary laws is approved, will only take place if the organiser of the trip has expressly reserved this right and communicated it to you in the pre-contractual information provided to you before contracting.

Under no circumstances will the price of the trip be revised upwards in the 20 days immediately prior to the date of departure. If the price increase exceeds eight percent of the price of the package, the traveller may terminate the contract by notifying the organiser.

Payments and refunds for all operations shall be made in Euros (EUR). If your credit/debit card is not denominated in EUROS, the exchange rate will be applied by the corresponding bank according to the market exchange rate and may vary from the price indicated on our website.

The payment methods available on our website will be shown during the booking process.

Planeta Viajero will always use secure payment methods. Planeta Viajero will not keep information regarding the details of the cards used in its files. When using a debit/credit card, the user confirms that the card used is theirs or has been duly authorised by the owner of the card for their use. Credit/debit card transactions will be subject to a security and validation control by the card issuer. In the event that the card issuer refuses the transaction, Planeta Viajero will not be responsible for any delays or cancellations of the operations. When the contribution of funds is made by credit or debit card, the expenses or commissions that the entity providing the payment service has charged to Planeta Viajero will be the exclusive responsibility of the client.

Order confirmation

Orders are subject to acceptance by Planeta Viajero, to the user’s compliance with and acceptance of the GENERAL CONDITIONS OF RESERVATION and to market availability. Planeta Viajero reserves the right not to accept the order in the event that the payment information is not approved, or that any other type of incident is detected regarding the General Conditions of Use of the portal. When you carry out an operation through our website we can send you a confirmation e-mail that will contain details of the transaction. Please check that the details in the confirmation email are correct as soon as possible and keep a copy for your records.

Right of Withdrawal

Transactions carried out on our website enjoy the right of withdrawal under the terms and conditions established for each product by the service provider and of which you will be made aware before accepting payment.

Our right to modify these conditions

Planeta Viajero may review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you use this website or carry out each transaction, unless by law or the decision of government agencies we must make changes retroactively to such policies, Conditions or PRIVACY POLICY, in which case, any changes will also affect any orders you may have previously placed.

Protection of personal data

In accordance with the provisions of the General Regulations for the Protection of Personal Data and other applicable regulations on the subject, we hereby inform you that the personal data you provide us with through our website or by means of e-mails will be processed by Planeta Viajero as the party responsible for processing the data in order to carry out the requested transactions, as well as to receive periodic notifications by electronic means. The legitimacy of the processing lies in the provision of the services requested. For further information on the processing of your data, please read the PRIVACY POLICY, which must be read, understood and accepted in order to use the services of this website.

Planeta Viajero is committed to complying with the obligation of secrecy of personal data, and has therefore adopted the necessary measures to avoid its alteration, loss, unauthorised processing or access, taking into account at all times the state of technology.

In any case, all users have the right to exercise, at any time, the rights of access, rectification, limitation of processing, suppression, opposition, limitation of processing and portability of data that they are entitled to, by writing to Planeta Viajero at the e-mail address info@thequeertravel.com, accrediting their identity. Should you consider it necessary, you may file a complaint with the Spanish Data Protection Agency.

Exemption from liability

We shall not be liable for any failure to perform or delay in performance of any of our obligations under this Agreement where such failure or delay is due to events beyond our reasonable control (“Force Majeure”). Force Majeure Causes shall include any act, event, failure to perform, omission or accident which is beyond our reasonable control, including but not limited to the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, revolt, invasion, terrorist threat or attack, war (whether declared or not), threat or preparations for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of the use of trains, ships, aircraft, motor transport or other means of transport, public or private.
  5. Impossibility of using public or private telecommunications systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It shall be understood that the obligations shall be suspended during the period in which the Cause of Force Majeure continues, and we shall have an extension of time to fulfil these obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to fulfil our obligations despite the Force Majeure Event.

Integrity

These Terms and Conditions and any documents expressly referred to in them constitute the entire agreement between you and us in relation to the subject matter hereof and supersede any prior agreements, understandings or promises made between you and us either orally or in writing.

You and we acknowledge that we have consented to the conclusion of a contract without relying on any statement or promise made by the other party or which may be inferred from any statement or writing in the negotiations entered into by the two parties prior to the contract, except as expressly referred to in these Terms and Conditions.

Neither you nor we shall have any action against any untrue statement made by the other party, whether orally or in writing, prior to the date of a contract (unless such untrue statement was made fraudulently) and the only action available to the other party shall be for breach of contract in accordance with these Conditions.

If any of these Terms and Conditions or any provision of a contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in force and shall not be affected by such declaration of nullity.

Applicable law and jurisdiction

Applicable law and jurisdiction The sale is understood to have taken place in Spanish territory, so for any interpretative or litigious questions that may arise, Spanish legislation will be applicable and, in the event of a dispute, both parties agree to submit, renouncing any other jurisdiction that may correspond, to the jurisdiction of the Courts and Tribunals of the Consumer’s domicile.

Finally, we remind customers that in the event of wishing to make a claim for any incident in the contractual relationship, they can make the appropriate claim by filling in the following electronic form: http://ec.europa.eu/consumers/odr/.